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Call No: 658.812 [ All ]

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  Title Copies
Cases in call center management : great ideas (th)at work 
Year: 2006 
ISBN: 8179924424 
Call No: 658.812 
 1 
Customer relationship management 
Year: 2004 
ISBN: 8131218600 
ISBN 13: 9788131218600 
Call No: 658.812 
 1 
Customer Relationship Management 
Edition: 1st ed. 
Year: 1998 
ISBN 13: 9788176493604 
Call No: 658.812 
 1 
Dealing with the customer from hell 
Year: 2000 
ISBN: 0333936663 
ISBN 13: 9780333936665 
Call No: 658.812 
 1 
Delivering quality service : balancing customer perceptions and expectations 
Year: 1990 
ISBN 13: 9780029357019 
Call No: 658.812 
 1