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Tag:
Customer services
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Page 1 of 1
Title
Authors/Editors
Publisher
Type
Copies
Customer relationship management
Year
:
2004
ISBN
:
8131218600
ISBN 13
:
9788131218600
Call No
:
658.812
Buttle , Francis
ELSEVIER INDIA
Books
1
Delivering quality service : balancing customer perceptions and expectations
Year
:
1990
ISBN 13
:
9780029357019
Call No
:
658.812
Zeithaml, Valarie A.
Parasuraman, A.
Berry, Leonard L.
Free Press
Books
1
Service management and marketing : a customer relationship management approach
Edition
:
2nd ed.
Year
:
2004
ISBN
:
9812531432
Call No
:
658.8
Gronroos,Christian
Books
1
